Account and data deletion

1. Submit a request

Email support@jetexports.com with the subject “JetExports account deletion”, preferably from the address linked to your account. Request deletion of the account and associated personal data. You may instead ask to delete particular data without closing the account; specify what you want removed.

Provide the account email or phone number and any reference needed to identify unresolved work. Do not send passwords, verification codes or full identity documents in the initial request. If you cannot access the original email, explain this so support can arrange proportionate verification.

The button opens an email draft. Review and send it in your email app, or write directly to support@jetexports.com. Opening this page or an email draft does not submit the request. This page is a request channel, not automatic deletion.

2. Verification and active work

Reasonable verification may be required to prevent unauthorised deletion. Use only the information necessary to establish your authority. The team should explain the request outcome and any further information needed.

Account closure must account for active cargo, unresolved incidents, and payment or contract obligations. These matters do not justify retaining all personal information indefinitely or removing your right to submit a request.

3. Records that may remain

Some booking, agreement, verification, accounting, security, or dispute records may need to remain for a specific legal or documented operational purpose. Where information cannot be deleted immediately, the response should identify the relevant category, reason, and retention period or determination criteria.

Final retention periods, backup handling, and the completion process are awaiting approval. Access suspension is not the same as account or personal-data deletion. Uninstalling the app does not delete server records.

4. Follow-up and rights

Reply through the support thread to request clarification or challenge an outcome. Applicable rights to seek review by a competent authority or court remain available. This draft does not replace the statutory response requirements that apply to a valid request.