Safety and acceptable use

1. Lawful and accurately declared cargo

Do not list or transport unlawful, stolen, misdeclared, or concealed goods. Declare the weight, dimensions, packaging, handling requirements, and any applicable restrictions before booking. A vehicle match does not establish that a cargo is legally permitted.

Dangerous, temperature-controlled, high-value, or otherwise regulated cargo requires the appropriate vehicle, documents, permissions, and an expressly supported service. Do not proceed where these requirements cannot be met.

2. Responsible use

• Use your own authorised account and keep vehicle and shipment information accurate.
• Do not falsify bids, GPS information, pickup records, or delivery evidence.
• Do not harass other users or disclose their contacts, documents, or location outside the shipment purpose.
• Do not request passwords, card security codes, or payment to an unverified recipient.

3. Safety incidents

For immediate danger, contact local emergency services first. JetExports support is not an emergency response service. Stop unsafe work when it is safe to do so and secure the cargo according to your legal obligations.

Report the booking reference, what occurred, and relevant evidence to support@jetexports.com. Preserve original records and avoid sharing unrelated personal information. Do not continue driving while using the app.

4. Complaints and review

For booking concerns, suspected fraud, account access, or a disputed restriction, email support@jetexports.com with your account identifier, booking reference if applicable, a brief description, and the outcome you are seeking. Do not send passwords or full payment-card details.

Support may request proportionate evidence from both parties and explain the outcome or any information still required. You may reply to request a review. No guaranteed response deadline is stated in this draft; applicable statutory deadlines and rights remain unaffected.

5. Report an issue in the app

Open the shipment, choose Report an issue, select the issue type and describe what happened. You may attach up to five relevant photos. Send the report and wait for the success confirmation; an upload error means you should retry rather than assume the report was delivered.

Submitted reports appear in the administrator’s case list. Report photos are restricted to the reporting account and administrator rather than posted publicly. If you cannot access the app, email support@jetexports.com. For immediate danger, use emergency services first.